Question 1

What counts as an improvement?

Accepted Answer

A small feature, report or refactor — you pick from a running list each month.

Question 2

Can you maintain software another company built?

Accepted Answer

Yes — we start with a takeover audit (fixed price) then quote the Care Plan honestly.

Question 3

What if we cancel?

Accepted Answer

Full handover: code, data, infrastructure accounts, documentation. No hostages.